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Last Updated: July 12, 2025
At Maris Samuel, we strive to ensure your complete satisfaction with our products. Please read our refund policy carefully before making a purchase.
30-Day Return Policy: We offer a 30-day return policy for physical books. If you are not satisfied with your purchase, you may return the book within 30 days of delivery for a full refund of the purchase price, excluding shipping costs.
Condition Requirements: Books must be returned in their original condition, free from damage, markings, or wear beyond what would be expected from normal inspection. Books that show signs of extensive reading or damage may be subject to a reduced refund.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (such as sending the wrong book or a defective product).
Refund Processing: Once we receive and inspect the returned book, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
7-Day Satisfaction Guarantee: Due to the nature of digital products, we offer a limited 7-day satisfaction guarantee for e-books. If you are not satisfied with your e-book purchase, you may request a refund within 7 days of purchase.
Eligibility Criteria: To be eligible for a refund on digital products, you must provide a valid reason for your dissatisfaction. We reserve the right to deny refund requests that we determine are not made in good faith.
Access Termination: Upon refund of a digital product, your access to the e-book will be terminated.
Exceptions: Refunds are not available for digital products that have been downloaded more than once or accessed on multiple devices, as this indicates usage of the product.
To request a refund, please contact our customer service team at info@marissamuel.com or themarissamuel@gmail.com with the following information:
Our team will review your request and respond within 2 business days with further instructions.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
We may collect personal information that you voluntarily provide to us when you:
The personal information we collect may include:
We may use the information we collect for various purposes, including:
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, and email delivery. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Our payment processing is handled by Flutterwave and other secure payment processors. When you make a purchase, your payment information is processed directly by these providers and is subject to their privacy policies.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, or delete your personal information. To exercise these rights, please contact us at info@marissamuel.com or themarissamuel@gmail.com.
We are committed to delivering your orders promptly and in excellent condition. Please review our shipping policy for information on delivery times, shipping costs, and international orders.
Processing Time: Orders are typically processed within 1-2 business days after payment confirmation.
Delivery Time: Standard delivery within Nigeria takes approximately 3-7 business days, depending on your location.
Shipping Costs: Shipping costs are calculated based on your delivery address and the weight of your order. The exact shipping cost will be displayed during checkout.
Processing Time: International orders are typically processed within 1-2 business days after payment confirmation.
Delivery Time: International delivery times vary depending on the destination country and may take approximately 7-21 business days.
Customs and Import Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their country of residence. These charges are not included in the purchase price or shipping cost and will be collected by the delivery carrier or customs office.
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.
If you experience any issues with your delivery, such as damaged products or significant delays, please contact our customer service team at info@marissamuel.com or themarissamuel@gmail.com. We will work with you to resolve the issue promptly.
If you have any questions about our policies, please contact us:
Email: info@marissamuel.com | themarissamuel@gmail.com
Phone: +234 803 472 9509